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about 1 month ago
Dekra Automotive
Salary: £18,000 - £21,000
Location: Derbyshire, Derby, Alfreton, Nottingham, Mansfield
Job type: Permanent
Contact: IVECO Recruitment Team
Job Role: Administration, Admin Manager Jobs

Maintenance Controller/Customer Service Advisor - Derbyshire (Alfreton)


Three-week rotational shift pattern – 365 days per year and will be required to work on bank holidays.

Shift A: 5:00am – 3:00pm, Monday to Thursday – 7 days off

Shift B: 6:00am – 6:00pm, Friday to Sunday

Shift C: 2:00pm – 11:00pm, Monday to Thursday – 3 days off

Supplying the UK with class leading products with the daily range of vans and chassis cabs extending from 3.5 to 7.2tonnes, IVECO pride themselves on being a partner for sustainable transport. They offer a lively and enjoyable working environment which allow go-getting and confident candidates the opportunity to succeed and grow.

The successful candidate will be enthusiastic, flexible and passionate about providing exceptional customer service. Experience of working within a similar role would be advantageous but is not essential.

The Position:

To provide a high level of customer service, fulfilling customer needs in a busy and fast paced environment. Engaging with customers, building a strong working relationship with customers, suppliers, internal and external colleagues. Understanding the customer needs in order to achieve an outstanding level of customer satisfaction.

Key Responsibilities:

Handle all calls and correspondence from customers professionally, managing all requests thoroughly and promptly

Controlling live vehicle events

Ensuring all compliance administration is maintained

You will possess:

Good working knowledge of Microsoft packages

Accurate keyboard and data entry skills

Why Should You Apply?

Outstanding opportunity for anyone wanting to work in the transport industry

Work for a compnany with a global presence and comprehensive range of light, medium and heavy-duty commercial vehicles

Work for a company voted "Project of the Year" at the European Gas Excellence Awards 2017 

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