Key Account Manager - Wokingham
Are you focused on delivering the highest levels of Customer Satisfaction, Customer Retention and identifying opportunities for growth?
Reporting into the Head of Sales & Client Services, the Key Account Manager will have responsibility for Customer Satisfaction and Customer Retention with a number of manufacturer and Dealer Group clients. We’re looking for an organized, energetic, flexible team player who is ready to join our fun but very fast-paced environment. As a company growing globally, this is a fantastic opportunity to drive business performance, and develop your career at CitNOW.
Developing and managing effective relationships at all levels with clients
Creating and implementing quarterly Business Plans for each client
Implementing and managing Account Management reviews
Managing internal relationships to ensure most effective use of resource
Here are the skills & experience you need to have:
Substantial track record of Account Management at both strategic and operational levels, ideally within the automotive industry
Experience of successfully delivering solutions to the automotive industry
Experience including working directly for, or Account Management of, a Vehicle Manufacturer NSC
Proven expertise in managing client accounts with multiple stakeholders
Experience in the development and delivery of account based projects
High level of commercial awareness with an ability to recognise and exploit opportunities for growth, retention and profit
Excellent negotiating skills
Strong focus on Customer Satisfaction
Comprehensive understanding of Sales and Aftersales processes in the Automotive Industry
Ability to work on own initiative
High levels of:
Established in 2008, CitNOW a Sunday Times Hiscox Tech Track 100 company, is the world's largest and foremost provider of video to the automotive industry, providing sales, aftersales and bodyshop video services to 36 automotive manufacturers. We are a rapidly growing business with offices in the UK, Europe and Asia Pac.
Salary: Competitive salary depending on experience, 25 days holiday plus Bank holidays, Life Cover, Income Protection, Private Healthcare, Childcare Vouchers, Pension and other benefits
Location: UK based
Reporting to: Head of Sales & Client Services