This is an exciting and challenging opportunity for an experienced candidate to join the Sytner IT team. You will be providing on-site IT support on a number of projects including new build developments and dealership refurbishments as well as manufacturer led initiatives. This role will also include supporting our customer sites with any ongoing assistance they may require.
Working in a fast-paced environment you will be expected to support a diverse range of IT systems and services as well as fulfilling project requests. A passion for detail and desire to understand things, coupled with a service-orientated mind-set will be the key to your success.
This position will involve travel around the UK, predominately within your region but also to provide assistance in other regions as required. A flexible attitude is essential as some work away from home or out of hours working will be necessary. As such you will be required to adapt to work loads and be prepared to participate in all aspects of the support lifecycle.
Hands-on project delivery and support across our dealerships
Perform onsite set-up, installation and maintenance of equipment
Document all activities and submit in a timely manner
Be an advocate of Sytner IT providing IT service performance feedback when required, recommending modifications or improvements where necessary
Provide technical support to customers and other service professionals as required
Experience in a similar role focusing on high levels of customer service
Good communicator with the ability to clearly understand customer requirements and relay information back to the IT team
“Going the extra mile" to deliver timely fixes or updates for customers
A quick learner and keen to understand new technologies
Flexibility with travel and working hours
Resilience and tenacity to ensure issues are resolved satisfactorily
Full clean driving licence
Useful To Have
Familiarity of working on larger scale projects would be an advantage
Experience working with Cisco network equipment (routers, switches and wireless access points)
Knowledge of data cabling standards
If you believe you meet the requirements, please send your covering letter and CV for this role.