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about 1 month ago
Mikkelson Associates
Salary: £75k ote £100 plus
Location: Hampshire, Southampton, Aldershot, Basingstoke
Job type: Permanent
Contact: Alan Mikkelson
Job Role: Dealer Principal Jobs, Dealership

My Client is looking for a General Manager 

Job Purpose

The role as GM is to:

  • Effectively manage the resources within the business to achieve the required objectives, including sales volumes, profitability, employee satisfaction, customer satisfaction and loyalty levels.

Experiencel

  • Previously employed in a similar role.
  • Prestige motor manufacture experience.

Skills & Knowledge

Essential

  • Full UK driving licence.
  • Smart appearance.
  • Competent level of education.
  • Good understanding of sales and aftersales operations.

Level: Senior Manager

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

 

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

Key Responsibilities

  • Develop a customer service driven environment and culture through regular communication, team building and coaching with managers and employees of the business.
  • Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge.
  • Communicate and maintain customer service standards and measurements in line with the requirements of the brand. Achieve balanced scorecard requirements.
  • Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated by the staff.
  • Recruit department managers in line with organisational requirements.
  • Agree objectives and work standard with department managers and review their performance on a regular basis.
  • Develop and monitor the business plan for all sales areas with senior managers and the manufacturer in order to meet business objectives, profit margins and market penetration. Liaise on a regular basis with manufacturer representatives and company senior managers to review key performance indicators of the business.
  • Ensure the business adheres to current UK legislation and that manufacturer operating standards, policies, procedures and financial controls are regularly reviewed in order to maximise business performance.
  • Formulate and agree marketing activities and budgets for the business in order to create and maintain brand awareness. 
  • Ensure that all staff are aware of Health and Safety requirements and regularly review with departmental managers in order to comply with Health and Safety regulations.

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