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about 1 month ago
Enterprise Rent-A-Car
Salary: Dependent on experience
Location: Shropshire, Shrewsbury, West Midlands (County)
Job type: Contract
Contact: HR
Sector: Transport, Fleet
Job Role: Fleet Manager Jobs, Administrator Jobs

Description:

Add an annual turnover of $17.8 billion to a rental and leasing fleet of over one million vehicles spread across 8,600 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world. Enterprise Flex-E-Rent provides a flexible rental solution to long term customers throughout the UK and we are currently looking to recruit a Fleet Coordinator to join our Maintenance team in Shrewsbury

The Fleet Coordinator role involves managing and pro-actively controlling both scheduled and unscheduled maintenance, including roadside breakdowns, MOT and servicing for all Flex-E-Rent customers within the region. 

Direct interaction with customers, colleagues and suppliers will play a major part within this role and as such, excellent communication skills are essential.

Responsibilities:

  • To assume responsibility, for all maintenance related issues for a portfolio of customers.
  • This will include breakdowns, arranging inspections, MOT’s and any other fleet related operation.
  • Ensuring that all the above are completed to the customer’s satisfaction and handling any maintenance related problems during or after the rental.
  • To expedite and follow through breakdowns and possible re-charges notification, whilst maintaining and developing customer confidence and satisfaction.
  • To run daily reports and periodic reports as required.
  • To maintain effective administration systems, including accurate and comprehensive data entry onto computerised systems, in line with Company requirements and procedures.
  • To organise and book vehicle maintenance, servicing and MOT’s in accordance with Company and legislative requirements. Operating best practice at managing and minimising all maintenance costs, without compromising customer service.
  • To identify and action any relevant “Loss of Use” claims.
  • To manage and coordinate activity of reporting staff and also allocated fitter resource
  • To build a rapport with customers and suppliers alike and to gain their confidence and trust.

Qualifications:

  • Experience of managing a fleet of heavy commercial vehicles
  • Must be able to determine and manage priorities; be detail conscious and have excellent interpersonal and communication skills with both internal and external customers
  • Should be able to demonstrate experience within the commercial vehicle maintenance industry and have a good general basis of commercial vehicle technical knowledge
  • Must possess a good standard of IT skills

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