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about 1 month ago
Austin Clarke Search & Selection Ltd.
Salary: £21k basic (OTE £26k+)
Location: Cheshire, Warrington, Manchester, Merseyside
Job type: Permanent
Contact: Andrew
Category: Transport, Transport Administrator Jobs, Transport Planner Jobs

Positions:  3
Job: Permanent / Full-Time
Location: Warrington

An established, market leading tyre company requires a Despatch Operator / Route Planner to join their Control Centre team. This is an office, telephone and PC based position.

Duties will include

  • Assist in providing a professional nationwide mobile tyre service.
  • Allocating daily work schedules to their team of 4-8 Mobile Tyre Technicians.
  • Liaising with customers and suppliers via telephone and email.
  • Updating customers on the current status of their booking
  • Ordering daily stock and communicating with colleagues.
  • Notifying and arranging for a mobile technician to attend customer site
  • To provide details to the mobile technician of the customers situation and details of where they are.
  • Providing technicians with continuous work throughout their daily shift.
  • Organising and distributing the workload effectively and efficiently
  • Ensuring that every technician attends to the customer within the agreed times.
  • Taking credit card payments where necessary
  • Liaising with customers, managers, suppliers and colleagues
  • Achieving agreed targets and KPI's

This is a fast paced, challenging and at times pressurised working environment. You will be working within a professional team and must therefore be prepared to be flexible. On the job training is provided.

Skills and experience required:

  • Applicants would ideally have some experience of working within a similar role as well as an understanding of the transport / motor industry.
  • Tyre product knowledge would be advantageous
  • Have excellent verbal communication and customer care skills
  • Be PC literate
  • Good planning and organisational skills
  • Be methodical
  • Have the ability to remain calm when in difficult situations and when under pressure
  • Have the ability to get the best from your team
  • Be flexible, open minded and adaptable
  • Be highly self motivated and focused

Working hours:

  •  44 hours per week, Monday to Friday + Saturday morning 
  • 1/3 Saturday once training has been completed
  • Potential to move over to a 4 days on / 4 days off work day in the future.

Interviews to be held locally.

Salary: £21k basic salary + realistic and achievable monthly bonus (£200-£600+ per month) OTE £26k-£28k

To apply for this position please email a copy of your CV and cover letter to to Austin Clarke Search & Selection.

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