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5 months ago
Babcock International Group
Salary: £27,500 - £34,000
Location: Milton Keynes
Job type: Permanent
Contact: Yoshi Danily
Category: Customer Services Jobs, Aftersales
Customer Service / Aftersales Trainer

Permanent, Full Time

£27,500 - £34,000 + Company Car

Milton Keynes

Babcock is one of the UK's largest training providers offering government funded Apprenticeships to 16-24 year olds, providing work-based learning to the Automotive, Catering, Hospitality, Engineering, Retail, Leisure and Care Industries

We are currently looking for a Technical Trainer in Aftersales/ Customer service to work within the automotive sector training learners and helping them complete their apprenticeship framework across customer service, parts advisor and aftersales.

The ideal candidate will have strong soft skills and customer service experience ideally within a parts / aftersales environment. Automotive experience is desirable but not essential.

 

Key Outputs / Deliverables:

  • Develop and Deliver Training Programmes for funded Apprentices to enable them to achieve their NVQ qualification and apprenticeship framework:

­-Deliver and assess any additional underpinning knowledge not provided by their workplace

­-Deliver and assess technical certificate qualifications & Functional Skills

­-Provide guidance and mentoring to the apprentice and their assessor as required

­-Monitor apprentices' progress in the other components of their Apprenticeship framework (i.e. any sub contracted delivery)

­-Ensure training premises, facilities and materials are organised and dispatched as appropriate in a timely fashion

­-Ensure pre course material is dispatched in time for the commencement of any courses and that course evaluations are completed and forwarded for evaluation as per company procedures

  • Develop and deliver short/long commercial courses
  • Assist in the marketing of the Company Apprenticeship programmes and other business opportunities to potential learners and employers
  • Monitor all apprentices in accordance with their framework pathway
  • Undertake any self-development identified in appraisals and personal training and development plans
  • Undertake all tasks and responsibilities specified in the Company's Operations Procedures, working instructions, and current employment and health and safety legislation and regulations
  • Protecting assets from unauthorized access, disclosure, modification, destruction or interference
  • Comply with the Data Protection Act 1998

 

Person Specification

Key Competencies

  • Focused on delivering objectives and targets
  • Clear focus on who our customers are and empathy for their needs
  • Clear proactive approach to planning
  • Excellent verbal and written communication skills
  • Empathy with young people and desire to assist them achieve their career and learning aspiration.
  • Passion about the industry whose skills you seek to impart to young people
  • Flexibility to be mobile within the region and UK
  • Ability to be creative in thought processes and delivery
  • Experience
  • Proven track record of consistently achieving performance targets
  • Strong, proven industry experience
  • Experience with aftersales and customer service.
  • Proven track record of imparting skills and learning to others

 

Qualifications

  • Practical current vocational skills and expertise in the areas you are required to train (minimum of NVQ level 3 or equivalent)
  • Multi qualification or 'rare and required' specialist skill
  • Specific occupationally relevant technical certificates

 

Desirable

  • Recognised Training/Teaching Qualification
  • Ideally automotive experience

 

Security

Offers of employment are normally subject to satisfactory references and any other required pre-employment checks. In certain circumstances, successful applicants will need to satisfy security clearance requirements

Babcock is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

 

Application information:

Please apply using the button below.

Please include a detailed CV with a full work history. Please also ensure you provide an explanation for any gaps in employment.

Due to the high level of response we normally receive, if you have not heard from us within 3 weeks please assume you have been unsuccessful on this occasion. 

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