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about 1 month ago
Forward Thinking Personnel
Salary: £16k - 19k per year + £22k OTE
Location: Mansfield
Job type: Permanent
Contact: Susan Valentine
Category: Bodyshop

Our clients, a very successful Group of Bodyshops with multi sites are currently looking to appoint a Customer Service Advisor for their Mansfield site.

Objectives

  • Provide excellent support and administrative service between the Paint & Body Centre and its internal and external customers.
  • Deal efficiently with customer requests and queries to ensure total customer satisfaction
  • Help the Paint & Body Centre to achieve industry-leading standards of process efficiency and cost control

Provide excellent support and administrative service to the Paint & Body Centre operations

  • Manage event driven SLA’s – contacting customer within timescales
  • Update and maintain vehicle repair records
  • Document and log all transactions on our management system
  • Manage the courtesy car fleet, ensuring Insurance cover on all cars at all times
  • Manage the Drivers time, to ensure cars are collected and delivered as promised

Deal efficiently with customer and colleague requests and queries to ensure total satisfaction

  • Ensure courteous and cost-effective use of the telephone
  • Maintain effective liaison with all members of the team, forming a strong sense of teamwork within the department, and ensure accurate and timely feedback of information to appropriate persons

Paint & Body Centre to achieve industry-leading standards of process efficiency and cost control

  • Manage, maintain and cleanse customer and customer history files
  • Maintain payment records and conduct all transactions accordingly so that all cash, cheques and charges are accounted for, following company policy for cash handling
  • Undertake all other tasks as requested by Bodyshop Manager
  • Ensure compliance to all health and safety procedures and company policy


Hours of work: Monday - Friday 8.00am to 5.30pm plus one in every two Saturday mornings only.

In return our clients are offering a superb, professional working environment with excellent benefits.

For more information, please feel free to call Susan Valentine of Forward Thinking Personnel.




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