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7 months ago
Graham James Ltd
Salary: £20k - 22k per year + £22k (£27k OTE)
Location: Ipswich
Job type: Permanent
Contact: Jake Catchpole
Category: Customer Services Jobs, Parts Advisor Jobs, Aftersales, Auto Parts Jobs

HGV Service Advisor

My client is recruiting for a Service Advisor in Ipswich who will be responsible for the smooth daily operation of the Service Reception working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.

Essential Duties and Job Responsibilities

· Ensure a steady and realistic flow of available work through the workshop.

· Liase with external and internal customers and ensure work is authorised.

· Support and maintain customer’s service schedules, MOT and O Licence requirements.

· Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers – this may not necessarily have been gained within the Commercial Vehicle sector of the Motor Vehicle Industry

· Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.

· Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to.

· Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.

· Ensure Health & Safety and safe work practices are met at all times within this position

· working environment.

· Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required

Candidate Requirements

· Excellent organisational skills

· Good customer service skills

· Technical awareness of motor vehicles, analytical and administrative skills

· An ability to work as a team player within a busy department

· An ability to work unsupervised and adhere to strict deadlines

· Flexible approach to working hours

· PC literate

· Ability to work calmly in an environment that can be pressured Candidate Requirements

· A technical understanding

· Knowledge of the Automotive Industry


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