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11 months ago
Alton Cars
Salary: £16k - £19K
Location: North Yorkshire, Harrogate, York, West Yorkshire
Job type: Permanent
Contact: Group HR Manager
Category: Customer Services Jobs, Aftersales

Alton Cars Ltd, the leading and award winning independent bodyshop network operating throughout Yorkshire, Humberside, Nottinghamshire and Derbyshire are looking to recruit:

Customer Service Advisor

Key Tasks
Objective:  Provide excellent support and administrative service to the Paint & Body Centre operations

  • Manage event driven SLA’s – contacting customer within timescales
  • Update and maintain vehicle repair records
  • Document and log all transactions on our management system
  • Manage the courtesy car fleet, ensuring Insurance cover on all cars at all times
  • Manage the Drivers time, to ensure cars are collected and delivered as promised

 Objective:  Deal efficiently with customer and colleague requests and queries to ensure total satisfaction

  • Ensure courteous and cost-effective use of the telephone
  • Maintain effective liaison with all members of the team, forming a strong sense of teamwork within the department, and ensure accurate and timely feedback of information to appropriate persons

Objective:  Paint & Body Centre to achieve industry-leading standards of process efficiency and cost control     

  • Manage, maintain and cleanse customer and customer history files
  • Maintain payment records and conduct all transactions accordingly so that all cash, cheques and charges are accounted for, following company policy for cash handling
  • Undertake all other tasks as requested by Bodyshop Manager
  • Ensure compliance to all health and safety procedures and company policy

    In applying to this vacancy please provide current salary, expectation and notice period 

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