Our client are a well know Dealer Group looking for a Customer Care Manager for their prestigious Service department in Kent.
As a Customer Care Manager you will lead, motivate, manage and drive your team to provide customer service excellence, whilst delivering against key performance indicators. Their Customer Care Managers ensure the Retail Centre is well managed and take responsibility for the Hosts and Car Park Hosts. They work closely with other departments, are hands on with the day to day running of the Retail Centre and achieve the highest standards set out by the Brand.
You will have a customer-centric attitude and committed to delivering excellent service to all our customers
To be a success in this role, you will have
* A proven track record in customer service
* The ability to lead by example, manage and inspire the team to deliver an Incredible performance
* Strong customer focus
* Great computer literacy
* Self motivation
* Experience within the Motor Trade
* To unleash the potential of the host team by setting stretching objectives and providing regular feedback on performance against these objectives.
* To resource the host team appropriately on a day to day and longer term basis, with a quality that is consistent with the clients expectations
* Ensure that compliance is enforced and that it meets all the obligations relating to the customer experience and to the manufacturers standards
* Encourage the host team to review processes to ensure they are working in the most efficient way.
* Be receptive to new ways of doing things and actively encourage the host team to try out new ideas
* Inspire the host team to deliver an Incredible Customer Experience for every customer that the Service team comes into contact with.
* Support the management team to manage customer complaints in a consistent manner .
Customer Care Manager's will receive guaranteed base salary, plus an excellent bonus structure, they also offer great benefits including:
22 days holiday, rising to 25 after 5 years, Company car, Company pension scheme,
Life assurance, Childcare voucher scheme, Discount gym membership, Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers and Cycle to work scheme