POKE
4948 jobs - 463 added today
241295 registered Jobseekers
Recruiting? Call us on 01772 639036
Email me newest jobs similar to this one
5 months ago
Steele-Dixon
Salary: £32000 - £33000 per annum + 32000
Location: Kent
Job type: Permanent
Contact: Lucy Breakspear
Job Role: Service Manager Jobs

Our client are a well know Dealer Group looking for a Customer Care Manager for their prestigious Service department in Kent.

The Role
As a Customer Care Manager you will lead, motivate, manage and drive your team to provide customer service excellence, whilst delivering against key performance indicators. Their Customer Care Managers ensure the Retail Centre is well managed and take responsibility for the Hosts and Car Park Hosts. They work closely with other departments, are hands on with the day to day running of the Retail Centre and achieve the highest standards set out by the Brand.

You will have a customer-centric attitude and committed to delivering excellent service to all our customers

Role Requirements
To be a success in this role, you will have
* A proven track record in customer service
* The ability to lead by example, manage and inspire the team to deliver an Incredible performance
* Strong customer focus
* Great computer literacy
* Self motivation
* Experience within the Motor Trade

Your Responsibilities
* To unleash the potential of the host team by setting stretching objectives and providing regular feedback on performance against these objectives.
* To resource the host team appropriately on a day to day and longer term basis, with a quality that is consistent with the clients expectations
* Ensure that compliance is enforced and that it meets all the obligations relating to the customer experience and to the manufacturers standards
* Encourage the host team to review processes to ensure they are working in the most efficient way.
* Be receptive to new ways of doing things and actively encourage the host team to try out new ideas
* Inspire the host team to deliver an Incredible Customer Experience for every customer that the Service team comes into contact with.
* Support the management team to manage customer complaints in a consistent manner .

Benefits
Customer Care Manager's will receive guaranteed base salary, plus an excellent bonus structure, they also offer great benefits including:
22 days holiday, rising to 25 after 5 years, Company car, Company pension scheme,
Life assurance, Childcare voucher scheme, Discount gym membership, Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers and Cycle to work scheme

Here are some similar jobs for you to consider...


22 days ago
only 6 days until close
SALES ADVISOR – ROBINS & DAY MAIDSTONE
South East, Kent, Maidstone
£30k - £40k
22 days ago
only 6 days until close
Car Sales Executive
Bromley
£60k - £70k
21 days ago
only 7 days until close
Business Manager
Ashford
£50k - £60k
21 days ago
only 7 days until close
Business Manager
Kent
£40k - £50k

Email me newest jobs similar to this one

  Back to the top