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17 days ago
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Drayton Group Limited

Customer Appointments Controller


Drayton Group Limited
Location: Staffordshire, Stafford, West Midlands (County)
Job type: Permanent
Contact: Recruitment
Sector: Dealership
Job Role: Customer Services Jobs
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Having won Retailer of the Year on an unprecedented four occasions, the latest being 2014 and the Service and Parts Team of the Year 2015 you will become an integral member of the successful Stafford Service Team. 

Have you got excellent telephone skills, be adaptable and a good listener?  

Are you able to control and maximise service bookings, interpreting the customer’s requirements in a courteous and efficient manner?

Do you have the ability to link sell other products and services?

Are you able to negotiate and handle objections with benefits?

We are looking for someone who is dynamic, enthusiastic, target driven and self-motivated to drive the workshop bookings to exceed daily targets.  You will need to have motor dealership experience with the ability to load the workshop efficiently each day to maximise the available Technician hours and other resources.

You must be computer literate, preferably with the ability to use all appropriate modules of Kerridge DMS, particularly Point of Sale, Workshop Loading, 1 link platform, Motability.

If you feel that you have the right skill set to complement our existing team then you should be talking to us

Having won Retailer of the Year on an unprecedented four occasions, the latest being 2014 and the Service and Parts Team of the Year 2015 you will become an integral member of the successful Stafford Service Team. 

Have you got excellent telephone skills, be adaptable and a good listener?  

Are you able to control and maximise service bookings, interpreting the customer’s requirements in a courteous and efficient manner?

Do you have the ability to link sell other products and services?

Are you able to negotiate and handle objections with benefits?

We are looking for someone who is dynamic, enthusiastic, target driven and self-motivated to drive the workshop bookings to exceed daily targets.  You will need to have motor dealership experience with the ability to load the workshop efficiently each day to maximise the available Technician hours and other resources.

You must be computer literate, preferably with the ability to use all appropriate modules of Kerridge DMS, particularly Point of Sale, Workshop Loading, 1 link platform, Motability.

If you feel that you have the right skill set to complement our existing team then you should be talking to us


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