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4 months ago
Peter Vardy Limited
Location: Aberdeen
Job type: Permanent
Category: Receptionist Jobs
Concierge

Peter Vardy, one of the UK’s leading Automotive Dealer Groups and the fastest growing motor retailer in Scotland, is currently recruiting for a weekend Concierge.

Based in Aberdeen working at our state-of-the-art Jaguar Land Rover dealership, you’ll be the first point of contact for any visitors. This is a great opportunity to join our multi-award winning organisation, with attainments such as recognition in the Sunday Times Top 100 companies to work for, alongside a number of recent industry recognised awards.

Our vision is to create the world’s best motor retail operation, measured by their team, customers and investors.

Key Responsibilities:

* Ensure all guests receive a professional and positive arrival.

* Ensure customer arrival process is followed.

* Ensure positive introduction and handover between guest and host.

* Drive all vehicles with due care and attention for customers, road users and pedestrians.

* Ensure any customer issue you are unable to resolve is brought to the immediate attention of your line manager.

* Maintain and develop concierge knowledge by attending all PV and Manufacturer training.

* Make effective use of time, prioritising where necessary and always seeking to improve solutions to problems and add value.

* Provide & deliver a positive pace & tone throughout guest conversations.

* Ensure at all times that personal behaviour is consistent with the Peter Vardy values & work styles

* Assist dealership in exceeding CSI standards by ensuring high level guest service is consistent.

Personal Profile:

* Approachable manner with a proactive work ethic

* Confident and professional

* Exceptionally customer friendly, should have good interpersonal skills

* Demonstrates passion and a positive attitude at all times

* Patient and resilient

* Ability to use own initiative and take ownership of customer enquiries

* Takes responsibility for identifying own development needs with support of line manager and actively develops knowledge and skills on an ongoing basis

* Sense of humour and enthusiasm

Every Peter Vardy colleague is entitled to a wide range of benefits, including:

* Share Options – remember you’ll OWN part of PVL!

* Amazing trips to Vegas, Rio, New York up for grabs

* Fun work environment – there’s always something on the go…

* Family culture – one of our workstyles is ‘make friends’ and we have loads!

* Making a difference – have a voice in YOUR company through the Partnership Council

* Giving Back – doing good by coming to work – what’s not to love?

* 32 days holiday – a company that gives more than it ‘needs’ to J

* Award winning training/career development – Our Academy is already World Class!

* Cycle to work scheme

* Pension scheme

* Occupational sick pay

* Enhanced maternity pay – yes you heard right!

* Discounted rates – get the benefits of working for a caring and sharing employer with exceptional rates and preferential purchase terms

* Regular family activities & social events

Expected hours of work for this role are 14 hours per week:
Saturdays 08.00am to 5.00pm and Sundays 11.00am to 5.00pm

Due to a high level of applications only successful candidates will be contacted.

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