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about 1 month ago
Kwik Fit
Salary: Basic Plus Bonus
Location: Redcar
Job type: Permanent
Job Role: Vehicle Technician Jobs

Summary

To meet profit and sales targets by effective people management and providing excellent customer service

Description

Customer

  • View the centre from a customers' perspective and ensure a presentable, safe and welcoming environment is achieved.
  • Develop a culture where people are committed to quality and high standards of customer service
  • Deliver great performance for our customers.
  • Fully understand customers' needs to ensure appropriate recommendations are made
  • Ensure that all work is conducted in accordance with the Companies procedures.
  • The day to day supervision of employees to ensure provision of a quality service for all Customers can be met at all times
  • Manage the allocation and completion of work, and to ensure that the quality control system is applied to every job completed in the Centre.
  • Ensure centre environment is run and maintained to ensure safety for both customer and staff
  • Inform Line Manager of any faulty components or customer comebacks in order that the appropriate action can be taken.

Business

  • Hold daily business review meetings before opening
  • Manage key profit performance indicators
  • Ensure staff understand centre targets and their part in achieving them
  • Take responsibility for the Technical standards and quality of workmanship within the Centre.
  • Be aware of competitor activity.
  • Analyse financial data
  • Develop and maintain a centre plan to achieve priorities.
  • Adapt to changing priorities if necessary in line with business requirements.
  • Organise/prioritise own time to ensure jobs are done in a timely manner.
  • Management of labour and budget costs
  • Ensure the appropriate paperwork is completed on every vehicle
  • Implement Good Housekeeping routinesaccording to Kwik Fit Way measures
  • Manage and control stock to company standards
  • Ensure awareness, adherence and promotion of Health & Safety, Group Policies & Procedures and Audit Requirements

People

  • Undertake first stage interview of potential new team members.
  • Support new employees through induction and monitor progress
  • Plan and organise staff objectives.
  • Plan rota and annual leave for team
  • Develop a culture where people are committed to quality and high standards
  • Identifyand address staff training requirements
  • Conduct meaningful appraisals
  • Drive the team to live the Kwik-Fit Way.
  • Ensure that all centre staff understand and comply with company policies and procedures.

Looking For

• Some mechanical/vehicle knowledge and understanding • Knowledge of MOT testing • Sales experience • Customer service experience • Supervisory/management experience • Experience of working within a mechanical environment • Experience of working in a garage • Experience of running an independent/small business • Fluent spoken and written English • Basic financial understanding i.e. the meaning of revenue, sales, profit etc. • Basic computer literacy • Basic numeracy skills

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