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5 months ago
Mikkelson Associates
Salary: £14K basic OTE £40k plus car
Location: Aldershot, Basingstoke, Farnborough, Guildford
Job type: Permanent
Contact: Val Thatcher
Category: Sales

This highly successful motor dealer group has branches across the UK with range of major mid-range brands.They are on the look-out for pro-active, determined and customer-focused individuals to help them achieve their ultimate goal -100% customer satisfaction. They pride themselves in offering value for money for customers and a fantastic buying experience. 

 

Responsibilities include:

  • Customer Satisfaction (CSI): You will build trust, communicate effectively and exceed our customer's expectations, whilst providing a service-based experience. In essence you will ensure that our customers buying experience is industry leading.
  • Maximising Opportunities: Through prospecting, following-up calls, in-bound telephone enquiries, walk in prospects and Internet enquiries you will be developing Customer Relationships through qualification and creating an effective first impression.
  • Maximising Profit: By following the sales process and achieving the monthly KPI's for unit sales, profit per unit, finance penetration and add-on products.
  • Data Quality and FCA Compliance: To accurately and vigorously collect all customer contact and vehicle data (adhering to the Company's FCA obligations) in order to maximise the quality and content of the customer database.

What we're looking for:

  • This role would ideally suit someone who has previously worked in a sales or motor environment, although the ability to demonstrate experience of providing excellent customer service is most important.
  • Unlimited confidence, resilience, drive, energy and talent.
  • A well-presented individual with a desire, character and attitude to succeed.
  • The ability to quickly establish and build rapport with our customers.
  • You will also possess a valid driving licence and be willing to work between 8.30am and 19:00pm Monday - Saturday as well as working every other Sunday with a day off in the week.

If you are interested in joining one of the most progressive independent dealer groups in the industry and can demonstrate the above, we would be very interested to hear from you. 


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