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about 1 month ago
Volkswagen
Salary: 24000
Location: Poole
Job type: Permanent
Contact: Gemma Birch
Category: Dealership

This exciting opportunity exists within our Breeze Volkswagen Poole Retailer

 

**Please note: all candidates must follow the on-line application process**

 

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

 

Salary: Basic + Bonus + Company Car 

Hours Monday – Friday 8.30am – 6.00pm

Saturday 8.30am – 5.30pm (day off in the week)

Sunday 10.00am – 4.00pm (1 in 4 rota)

 

 

Breeze Volkswagen is a family run business, our passenger car site based at Tower Park in Poole is seeking an additional experienced Business Manager to join our busy sales team.

As an energetic, focused and thriving company, we believe our people are what sets us apart and drives our company forward. If you want to be part of our journey,

 We will offer you:

·       A competitive remuneration package

·       Comprehensive and continuous training

·       Contributed Company pension scheme

·       New vehicle preferential purchase scheme

·       Life assurance scheme

·       24 days annual holiday, plus bank holidays

·       A vibrant and professional working environment

·       Exciting career opportunities

If you are

·       dynamic

·       highly motivated,

·       possess excellent communication and customer service skills

·       computer literate

·       and are highly organised

·       with the ability to negotiate at all levels.

Previous experience in a main dealer environment is essential, along with a full UK driving licence.

The ideal candidate will:

  • Ensure compliance of all FCA regulations
  • Be responsible for the transaction of new and used car business, whilst maximising profit through KPI’s.
  • Accurately propose financial transactions to the dealer’s sponsored Finance Company and to ensure that all documentation meets CCA and FCA requirements and protects the Company from financial and legal exposure
  • Deliver and maintain our exceptional level of customer service
  • Supports and sustains a strong sales process to ensure customers are well informed and treated fairly.
  • Be responsible for all aspects of vehicle insurance related products and will work closely with all members of the sales team
  • Works well in a busy environment on an individual and team basis.

 

 

As a Business Manager, your Key Objectives will be:

 

Objective:  Sell maximum amount of finance and insurance possible in line with market share/penetration targets

 

Work closely with the vehicle sales team in planning, forecasting and revising plans

Develop strategies to increase business in accordance with growth plan

Match customers to suitable financial sources and follow up customers and lending institutions

Review monthly sales and profit performance to determine where improvements can be made

 

Objective:  Achieve maximum profitability on sales of finance and insurance products

 

Establish and maintain strong links with financial institutions and lenders

Present customers with extended service contracts and other protection programmes during sales completion and offer accessory packages to enhance profitability

 

Objective:  Ensure the implementation and management of sales and referral processes

 

Ensure robust and understood referral processes are in place and measured to ensure a smooth, quality transition into the finance and insurance transaction for the customer

Ensure suitable and appropriate measures of finance and insurance processes and performance are in place

 

Objective:  Ensure highest degree of customer satisfaction to achieve customer loyalty

 

Ensure all customers are handled in a consistently professional manner in accordance with Volkswagen customer satisfaction programme

Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed

Establish customer’s needs to ensure customer satisfaction and retention

 

Objective:  Work with Sales Specialist to ensure customer awareness of product range, including extended warranty and finance facilities

 

Work closely with the Brand Manager and Sales Manager/Operation Manager to support all vehicle sales campaigns, advertising and promotional activities to ensure cost-effectiveness

Meet regularly with the Sales Manager/Operations Manager to develop incentives and development programmes for the vehicles sales team to promote financial products and services

Link closely with the Business Sales Advisor/ Fleet Sales Specialist to ensure all customers receive accurate and relevant options of finance/leasing packages available

Coach and assist sales staff with understanding customers’ financing needs, to ensure appropriate products are offered, at the right time and enable the customer to make an informed decision

 

Objective:  Help Retailer to achieve industry-leading standards of customer care and process efficiency

 

Record accurately all daily transactions on the management Information System

Ensure accurate completion of documentation and prompt collection of outstanding monies

Ensure all cash and cheque transactions are handled appropriately

Operate at all times within the law and company policy

Review customer credit applications and sales contracts for complete information and accuracy

 

**Strictly No Agencies**

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