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3 months ago
Salary: OTE £30,000 p/a + Comission + Employee Benefits
Location: Chester
Job type: Permanent
Contact: David Cowell
Category: Bodyshop

Bodyshop Estimator – Volkswagen Chester


The Role


As a Bodyshop Estimator your role will be to maximise Paint & Body Centre profitability through the use of professional sales techniques whilst ensuring the highest level of customer care and satisfaction are met at all times.


Role Requirements


To be successful in the role you will be able to:


  • Maximise Paint & Body Centre profitability through the use of professional sales techniques
  • Sell additional products, services and repair works in a professional manner
  • Maximise customer awareness of all available Paint & Body Centre Retailer services
  • Maintain effective liaison with parts, workshop and sales teams
  • Ensure the tidiness of the Paint & body reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials are current and in first class condition
  • Ensure highest level of customer care and satisfaction at all times
  • Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon
  • Notify customers promptly of completion of work
  • Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
  • Maintain excellent standards of departmental administration


Initiate job documentation and maintain customer records and follow-up systems


  • Document all warranty work as per VOLKSWAGEN United Kingdom requirements and retail policy and ensure the customer signs for all work undertaken
  • Accurately maintain departmental systems
  • Help Paint & Body Centre and Retailer to achieve industry-leading standards of process efficiency
  • Provide customer estimates according to company policy on schedules, time and pricing calculate accurate charges for all parts, labour, paint & materials  and other costs for repairs 
  • Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company proceduresReceive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the Paint & Body Centre (if applicable)
  • Ensure compliance to all health and safety / environmental / company policies
  • Undertake other tasks and responsibilities as requested by Operations Managers 
  • This is a great opportunity to work with a world renowned product, while also benefitting from a highly rewarding efficiency bonus.

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