Service Consultant required
Monday - Friday 8:00am - 6:00pm
Saturdays 8:00am - 12:00pm
Our client is looking for an experienced, friendly and professional Service Consultant for their dealership in North Norfolk.
You will be a primary point of contact for customers who require their vehicles servicing/maintaining.
Your key responsibilities will include: managing the flow of information between the Workshop Team, your colleagues within the wider Aftersales Team and the customer; accurately qualifying and documenting the customer’s needs and requirements; confirming information such as the customer’s contact details and payment method; calculating workshop capacity using a bespoke system; managing the allocation and administration of courtesy service vehicles; ensuring that customers fully understand the work that has been carried out; and proactively addressing any issues.
A full UK driving licence is needed, as is previous experience in a customer/retail environment. Motor industry experience is preferred, but not essential.
If this sounds like you, to apply, please send your full CV to Melissa Rowlands at Progress Recruitment Solutions quoting ref: PRS10845
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