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about 1 month ago
Morgan Radley
Salary: £22000 - £25000 per annum + Bonus + Pension + Othe
Location: Dorset, Bournemouth
Job type: Permanent
Contact: Neil Tonks (Morgan Radley)
Job Role: Customer Services Jobs

Aftersales Retention Manager Bournemouth £22,000 - £25,000 Basic plus Bonus

We are seeking an enthusiastic individual for an exciting opportunity as a Aftersales Retention Manager at a leading prestige dealership in the Bournemouth area.

Job Description:

  • The objective of the position is to drive work into the Aftersales department to increase profitability, and the retention and loyalty of our clients existing customers using all the retention tools available i.e. service plans, extended warranties, POLK data etc.
  • Reporting to the Aftersales Manager you will pro-actively retain existing Aftersales Customers, re-engage lapsed Aftersales customers, and introduce new customers to the dealership.

Experience Required:

  • Up-to-date knowledge, where appropriate, of Kerridge/ADP/CDKand computerised recording procedures
  • Strong organisational and prioritisation skills with a strong attention to detail
  • You will possess excellent telephone communication skills and strong administrational skills with the ability to work under pressure and to tight deadlines
  • You will have motor retail experience and preferably with an amount of experience in a telemarketing / Customer Service /CRM role.
  • Experience of working within a prestige brand would be desirable but not essential.

Salary and Benefits:

  • £22,000 - £25,000 basic plus bonus scheme
  • This is a full time, permanent position
  • Contributory pension scheme
  • Life cover
  • Discount purchasing scheme
  • Recognition and reward programme

If you want to be part of a genuinely friendly team, work within a superb atmosphere and be led by fantastic managers - please apply now!

Due to the volume of applications we receive we will only be able to contact you should your skill set and experience match our client's requirements.

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