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about 1 month ago
Sytner Group Recruitment
Location: West Midlands, Birmingham
Job type: Permanent
Contact: Stuart Hood
Job Role: Aftersales, Aftersales Manager

Keeping to our ethos of promoting from within, our current Aftersales Manager has accepted a position at another business within our group. So, we have an exciting opportunity for an Aftersales Manager to lead our Ferrari and Maserati Service department teams in delighting our customers and getting it right first time. Right fix first time is at the forefront of our business here at Graypaul Birmingham, you must have the attributes to act as a role model in setting and delivering the very highest standards of customer service.

 

We are looking for an Aftersales Manager with customer focus and a strong technical knowledge that can drive a team forward, implementing new ideas along the way with enthusiasm. You will need excellent leadership skills and the ability to work in a high pressured environment, delivering a full Aftersales service to our customers , maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. Also to assist the service team as and when required effectively deal with any customer issues and complaints.

 

Having won Global Aftersales Business of the year and being in the upper quartile of our Manufactures customer satisfaction, we are in great shape to expand again.

 

As the UK’s largest prestige motor retail group we provide an outstanding working environment and exciting career opportunities. We are immensely proud to have been voted by our employees the Sunday Times No.1 Best Big Company to Work for 2017. We have been in the top 5 for the last 8 Years and for the 5th consecutive year we have also attained the highly prized 3 star accreditation for outstanding levels of employee engagement.

 

We will recognise and reward your hard work, loyalty and achievements with excellent rewards too. In addition to an unparalleled salary and bonus scheme as well a choice of company cars. You can also expect industry leading training, a subsidised Manufacturer Car Purchase Scheme for you and your family and outstanding future career opportunities within the Sytner Group.

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