£25,000 salary package
Monday - Friday, Saturday morning on rota basis
We are looking to recruit an Aftersales Advisor for our client, a car dealership in Aldershot, Hampshire.
My client is a well-established car dealer franchised to a manufacturer that is currently performing well in the industry. We are looking for a candidate with a strong focus towards customer service, great communication skills, the ability to explain problems and reason the solution, and who can identify suitable products and opportunities to sell to the customer.
As a customer facing Aftersales Advisor, you will be the first point of contact for the dealership when a customer visits with their car for repair and maintenance work. You will need to be able to keep the customer updated throughout the time their car is with the workshop, and manage their expectations accordingly to provide them with the best possible service.
This role also includes a small element of handling Parts enquiries from customers too. This is small element of the job, with Service Reception being the main focus.
The job role;
- Welcoming customers, receiving their vehicle and confirming work to be completed on the visit
- Liaising with workshop to ensure work is completed on time
- Updating customers throughout visit to manage expectations
- Providing quotations for repair work
- Handling and managing loan vehicles
- Invoicing and taking payment
- Booking customer visits
- Advising the customer on any repair issues and costs, gaining authority for any additional work
- Dealing with enquiries by telephone, email, face to face
- Handling with Parts enquiries
- Must have a full UK drivers licence
- Previous customer facing experience, ideally in a similar motor trade role
- Positive attitude and customer focussed mind-set
- Smart appearance, befitting of a retail environment
- Strong communication skills
To apply please contact Ben Culley at Progress Recruitment Solutions (UK) Ltd quoting job reference PRS8714
Key search words;
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